Library Packages for Learn@Seneca (Blackboard): Troubleshooting Tips

If your Mac is opening the zip file instead of letting you import it properly it could be tthat Mac Safari browser’s default setting automatically unzips downloaded files. It can be turned off by opening Safari’s Preferences > General tab > Uncheck “Open safe files after downloading”. Alternatively, you could use Firefox or Chrome. 

If you did a course copy or for another reason have an outdated library package in your course, simply delete the item from your course menu and go to the library packages page to import the updated package.

To delete:

Sometimes the email you get from Blackboard will say that the import "failed."

Double check that everything is visible to you and that the column in Grade Centre Appears. If all looks well, then just ignore the email.

Your computer may have automatically unzipped the folder when you downloaded it (sometimes computers are set to do this). So you will just have to re-zip the folder before you can import it.

Here are some instructions for zipping a folder

Liaison librarians can delete the PPG folder within the package ZIP file before uploading it to the Library Packages site.

Make sure that you check that all the Grade Centre columns are displayed (as opposed to hidden).

To do this:

1. Go to Grade Centre
2. Click Manage
3. Click View Column Organization
4. Check to see if the quiz column is hidden
5. If it is hidden, select it, click Show/Hide, then Show Select Columns

You can clear your students' quiz attempt by doing the following:

1. In Grade Centre, find their place in the quiz column, and hover over it
2. Click on the arrow and select View Grade Details
3. Click Clear Attempt

Note: you can set the quiz options to allow for multiple quiz attempts to avoid this issue in future.

If you set the quiz options to allow for multiple attempts, students should be able to re-take the quiz by doing the following:

1. Click on the quiz
2. Click Take the test again

There is a bug in Grade Centre that will sometimes show total points available for the quiz as much higher than it's supposed to be. For example 115 points for a quiz that should only be 25.

To fix this:

1. In grade centre click on the drop down arrow beside the quiz and select "edit column information".
2. Scroll down to "Points Possible" and check the box "manually override the calculated total"
3. Enter the actual total and save

Just click on the little circular arrow to refresh the menu:

To see what your students will see in your course,, just turn the edit mode to OFF. You can always switch it back ON after.

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