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Customer Service Strategies
Customer Service in Libraries: Tools, Publications & Resources (ALA)
Customer Service in the Library (Victoria University Libraries)
Library Basics Part 1: Customer Service Basics (South Carolina State Library)
Library Basics Part 2: Reference Essentials (South Carolina State Library)
Library Programming & Outreach
AASL Standards Framework for Learners (American Association of School Librarians)
Accessible Library Programming Examples (Accessible Libraries)
Community Engagement & Outreach (PLA)
Media Literacy Education in Libraries for Adult Audiences (ALA)
Programming Librarian (ALA)
What Do We Mean By Outreach? (BCLA)
Interlibrary Loan
Interlibrary Loans (ALA)
Search for Canadian Libraries (Government of Canada)
Interlibrary Loan (OLS)
Information Literacy Instruction
Framework for Information Literacy for Higher Education (ALA)
Guidelines for instruction Programs in Academic Libraries (ACRL)
Guidelines on Information Literacy for Lifelong Learning (IFLA)
Information Literacy Competency Standards for Students: A Measure of the Effectiveness of Information Literacy Initiatives in Higher Education (HEQCO)
Instruction Tools & Resources (ACRL)
Library Instruction Logic Model (CARL)
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
